Businesses must measure their VoIP system's security so that customers' information remains secure.
FREMONT, CA: Since its modest beginnings, VoIP has become so popular that it is hard to imagine doing business without it. VoIP's advantages, including its simplicity, usability, flexibility, and affordability, make it an indispensable piece of technology across industries for individuals and companies. As technology advances, however, so do the issues surrounding VoIP security.
How to Measure a Vendor's VoIP Security
VoIP is as reliable in several respects as conventional telephone contact. But that doesn't mean that VoIP security doesn't have to be taken seriously by the company. In a VoIP provider, here are four security measures they can look for:
Adherence to Information Security Frameworks
One easy way to determine the VoIP security of a provider is to review which international information security frameworks they adopt. International organizations create these mechanisms and set the guidelines for what businesses can do to keep data safe and secure. It is rarely mandatory to follow these requirements but checking for them will help the companies select a provider that genuinely cares about keeping their customers' data safe.
Encrypted Customer Data
Encryption guarantees that they will not understand it, even if a hacker gains access to VoIP content, which will keep private information secure. There are few keywords the companies can look out for when judging the encryption processes of a VoIP provider.
The provider can, for example, encrypt all communications with the new TLS protocol. Calls made using the WebRTC protocol, which allows two users to share data over the internet, must automatically be encrypted from beginning to end.
Data Centers With Comprehensive Security
The provider can use cloud storage platforms with protected data centers such as Amazon Web Services (AWS), Microsoft Azure, or IBM. The cloud infrastructure provider should also adhere to the information mentioned above security frameworks.
Scan into every prospective vendor's security page and compare it to decide which is the best match for the company.
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