Why Do CIOs Consider Bringing End Users in the Needs Analysis?
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Why Do CIOs Consider Bringing End Users in the Needs Analysis?

By Enterprise Networking Mag | Monday, September 30, 2019

Utilizing technologies like AI, ML, and RPA in analytical techniques can help address the needs of the end-users.

Fremont, CA: Needs analysis is a formal process that focuses on how a product addresses the needs of the end-users. It is a valuable analytical tool to gauge the impact of services on the end-users better. It is a fundamental part of the decision process and starts with spending on technology, and the needs analysis becomes critical if an organization is unwilling to spend. Finding the right communication technology solution is crucial that should consider needs and budget. Although the technical staff has a lot of input as they fix network problems, the whole picture is apparent only after discussing it with end-users.

With improvements in the technology components, as in artificial intelligence (AI), machine learning (ML), and Robotic process automation (RPA), humans leverage the process, the patterns that emerge become knowledge points along the way. CIOs consider bringing end-users into the decision-making process for the following reasons.

Reveal Important Information

With the participation of end-users, new insights including training and process issues have been revealed by performing a needs analysis. By addressing these issues, IT teams have got a quick win on resolving them for the users.

On the other hand, the process also uncovers the needs that the current system does not meet, the exceptions of how people use systems in many unexpected ways which the analysis teams were unaware of that helps to discover capabilities in use today.

Discover Future Needs

As people spend hours on mobiles searching for the product they need, organizations are least benefitted by it in terms of knowing their needs. However, conducting a needs analysis session enables organizations to know the end-users' expectations when they share their experiences.

Reduce Resistance to Change

Changes are constant, and people resist some changes that are forced on them or come unexpectedly. And if the changes are brought for the wellness of the users, it is no longer forced or unexpected, making the transition process more manageable. Moreover, judgmental users play a big part as they directly participate in the implementation of the changes. And if the changes are made with their direct involvement, it will be harder for them to complain about the executed change.

Improve the Employee Experience

As employees are the assets of an organization—happier the employees are, happier will be the customers. The needs analysis gives a thorough insight into how to make the employees satisfied with the technologies.

Save Money

Organizations can save money for creating user profiles. Assigning profiles to users helps to keep track of the correct quantities for each type of phone and license and buy the appropriate license for each type. This avoids purchasing expensive licenses for everyone. Most importantly, it enables the realization of the full value of a solution only if users adopt and use the capabilities. Thus, needs analysis prevents spending money on unnecessary technology.

Besides, an in-depth analysis will reduce the incentive for users to invest in IT applications that users pay for out of department budgets, without IT approval. Of course, in the long run, IT will end up supporting those unauthorized applications. This creates an unanticipated support burden leading to time and money issues.

Develop User Profiles

Developing user profiles is necessary to determine the types of phones needed and to define the licensing requirements. Typically, every organization has three types of user-profiles, namely: Basic, General, and Power User.

However, improvements in the intelligent technology components owe to a greater understanding of the relations, patterns, and principles in the decision process. Thus, end-user analysis is a fantastic and vivid reminder of our importance to humans in an ever-increasing technological world.

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