Why Do Businesses Use VoIP?

Why Do Businesses Use VoIP?

By Enterprise Networking Mag | Thursday, February 18, 2021

Voice over Internet Protocol is the standards that facilitate voice-based phone calls leveraging an internet connection instead of a local telephone company.

FREMONT, CA: By now, people have heard about VoIP, short for Voice over Internet Protocol. Originally released on the internet in 1995, it is an understatement to say that VoIP has transformed the way people communicate. Here is an explanation of how VoIP phone systems work, including all the ins and outs of making phone calls over the internet.

The approach known as a cloud phone system or a cloud PBX can manage each employee's permissions and features along with sophisticated VoIP features with an online interface. When a worker calls a customer, they pick up the handset and dial them normally. The IP phone travels through the Local Area Network (LAN) switch and business router before reaching the VoIP service provider. From there, the VoIP provider makes the call. If the network path to the called party helps a digital voice signal, the quality is changed to a high definition. A VoIP provider connects the call through the Public Switched Telephone Network. Utilizing a hosted VoIP system in the business is that simple. However, for established firms with a more sophisticated phone system, there are several needs.

In some cases, firms are locked into their hybrid phone system due to the costs to replace hardwired phone lines in every office. Since a VoIP utilized the Session Initiation Protocol, it can be leveraged to establish several lines of calls through the internet. Inbound and outbound calls are transferred in much the same method until they reach the business location and are hardwired into a PBX. Like conventional school analog circuit-switches, the trunk acts as a switch to control and funnel data. The most significant advantage for large and small firms is if they have a hardwired telephone system on site. SIP Trunking enables to mix of analog phone systems and new VoIP solutions to avoid redundancy.

Using the existing analog phone with VoIP by leveraging an Analog Telephone Adapter (ATA) can retrofit existing phones with features and potentials. It may be more desirable to utilize a SIP phone in many cases because of its native functionality to function with VoIP services.

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