Why Companies Must Invest More in VoIP

Why Companies Must Invest More in VoIP

By Enterprise Networking Mag | Thursday, October 15, 2020

Companies use internet protocol (VoIP) so that communication becomes easier between businesses and consumers.

FREMONT, CA: The demand for digitalization of communication is increasing, and it will continue to in the future. Voice over internet protocol (VoIP) is estimated to rise at an alarming rate. Specific trends in the VoIP market have been increasing in the past few years, including increasing VoIP software mobility, decreasing traditional telephone, consolidation of online communication technologies, and rising security concerns.

Earlier, the business phone systems were reserved for enterprises with several physical phones. However, business phone calls have become extremely accessible for small and big companies with VoIP technologies' help. The technology also permits the users to make voice calls through the internet instead of utilizing the traditional landline phones or mobile phones that depend on the cellular network.

1 Increasing Popularity of UCaaS

In the next few years, more communication technologies will merge into a single centralized communication as a service (UCaaS) platform. Such platforms have underlying VoIP technology, but it provides its users with more features than just voice calling abilities. The other parts of the UCaaS platform consist of instant messaging, team collaboration features like screen sharing, video or web conferencing, and faxing services. The primary benefit of UCaaS is the capability to centralize every online communication in one platform virtually. Instead of buying a separate video conferencing tools, voice solution, and instant messaging, the companies can invest in one product.

2 AI Technology for VoIP

The primary reason businesses purchase VoIP solution is its capability to set up advanced call routing or utilize auto attendants to manage incoming calls. With the help of such services, companies can increase speed communication and even optimize call handling. AI has the potential to increase the efficiency of innovative functions. Artificial intelligence can also help develop smarter digital voice assistants, conduct real-time sentiment analysis, and alert the agents whether the customers are angry, confused, or happy with the service. AI can also boost VoIP abilities by enhancing intelligent or skill-based call routing.

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