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“VoIP technology has made business phone calling quite affordable for both small and large businesses.”
Fremont, CA: The digitalization of communication shows no signs of abating; by 2025, the Voice over Internet Protocol (VoIP) market is anticipated to be worth at least US 55 billion dollars. On that note, certain trends in the VoIP business have accelerated in recent years, including the consolidation of online communication technologies, increased mobility of VoIP software, growing security concerns, and the creeping elimination of traditional telephones. However, VoIP technology has made business phone calling quite affordable for both small and large businesses. It enables users to make voice calls through the internet rather than using traditional landline phones or mobile phones that rely on cellular networks.
Going forward in 2022, there are some top VoIP trends for businesses to keep an eye on. Let’s take a look.
1. AI Technology for VoIP
One of the reasons that many firms adopt a VoIP system is the ability to set up advanced call routing or use auto responders to manage incoming calls. These services are helping businesses to improve overall communication speed and call handling. Owing to its ability, VoIP AI enables the development of smarter digital voice assistants, such as those that perform real-time sentiment analysis, notifying agents whether a consumer is happy, furious, or perplexed before picking up the phone.
2. 5G for Mobile
There are a few significant implications that 5G promises to have for VoIP companies and their clients. Call latency, which can result in dropped calls or conversations cutting in and out, and quality of service are two of the most crucial areas of concern for VoIP.
Both of these will be enhanced by 5G networks. In terms of call latency, VoIP services that use 4G networks may take up to 10 milliseconds to connect to the network, but 5G is predicted to take less than one millisecond. 5G will also improve VoIP quality of service (QoS) in various ways, including substantially lower latency, 100 percent network availability, higher throughput, and additional bandwidth for sensor devices.
3. Integrated In-app Communications
One of the reasons why unified communication as a service (UCaaS) has grown in popularity is the ease of integrated VoIP and video calling features, as well as other in-app conversations. Developers have worked hard in recent years to make this the new standard in the unified communications market. Companies are also expected to have fully integrated in-app capabilities (e.g., voice calls, video conferencing, messaging) built into their UCaaS systems in the future.