Cloud Hosted PBX is not restricted to any geographical location and could lead to substantial call reductions for organizations such as call centers that manage large amounts of long-distance calls.
FREMONT, CA: When companies shift their phone system to the cloud, the most likely issue on their mind as a company owner or IT management is whether the cloud-hosted PBX is for them. The positive news about cloud hosted PBX is that it provides many opportunities that can make a choice simpler.
Following are some of the benefits of the cloud-hosted Private Branch Exchange (PBX):
1. Massive Cost Savings
Cloud hosted PBX solution ensures that one does not need to spend resources on sophisticated hardware when the entire phone network is hosted and managed in the cloud. Users pay for the resources they need and free themselves from a massive investment in capital spending and the technological know-how required to set up the system. From the Service Providers' point of view, the expense is usually split by thousands of customers, which greatly reduces the cost per unit of use/subscription to the consumer relative to fixed lines' worth.
Cloud hosted PBX is not restricted to any geographical location and could lead to substantial call reductions for organizations such as call centers that manage large amounts of long-distance calls. This aspect means that the whole company, no matter where it is in the country, will merge its contact infrastructure into a centralized machine, making calls from one division to another feel like internal calls. The plethora of call plans, including unrestricted calls to cell numbers, would substantially decrease the total cost per call.
2. Time Savings
On a standard PBX, office expansion includes purchasing hardware, booking an appointment for a technician to evaluate the call flow specifications before going to the construction site. It can take anywhere from a couple of weeks to months. Setup on a cloud-based PBX is fast and simple. Provisioning is usually instant, enforced on a graphical user interface that can be reached from the desktop computer. Adding a phone line or 20 additional lines usually takes a few minutes (or clicks) because it is all software-based. Users also save time on server repairs and updates because the service provider typically has a dedicated team of specialists working 24 hours to ensure that it does not face downtime.
3. Advanced Features
One is no longer limited to functionality on the phone or in the local PBX in-house, except even if they are using simple equipment. With cloud-hosted PBX, users can now use all the services available from the service provider at no added expense. These applications, such as Call Control, Voice Menu, Time conditions, Call Logging, Queue, Wallboards, and more, are typically accessible on an online site that is continuously updated as new features are introduced and old ones are updated.