Role of AI in VoIP

Role of AI in VoIP

Enterprise Networking Mag | Thursday, December 17, 2020

Artificial intelligence can improve VoIP by improving its services and directly communicating with the customers.

FREMONT, CA: Artificial Intelligence is a valuable tool that can be utilized for automating and streamlining processes and business functions. AI can eve enhance VoIP immensely, which in turn advances the business functions.

Here are some of the ways through which AI can enhance VoIP by offering these benefits.

• Answer common questions rapidlyTop VoIP Solution Companies

• Enhanced conferencing facilities

• Cut down on dairy admin

• Customized customer service

VoIP is also useful technology because it can make telecom smart, controlled, high quality, and cost-efficient. It also introduces many features not available on regular telephone lines, like call recording and conference facilities. But it does not have many features that can be enhanced, particularly when technology is involved.

The businesses might be interested in how AI can benefit their customers if they want to become a VoIP reseller and offer better quality VoIP services to the current IT and telecom services.

Reduce on Diary Admin

Interactive Voice Response (IVR) systems can be utilized to improve productivity and enhance customer service. Just consider how long it takes for a business to organize appointments, update diaries, and write contact details. When they add it all for every person in the organization, it is likely to be weeks lost. The situation can become more complicated when the meeting is between more than two people.

AI enhances VoIP by accessing internal calendars to automatically add appointments and coordinate availability based on what it hears during the phone call. This reduces the administrative burden for a company's employees. The companies can also use AI to suggest meeting participants based on their skills, strengths, knowledge, and seniority. Make sure the right person is in the right room at the right time.

Answer Common Questions Quickly

IVR is also great for answering common customer questions without having to talk to a customer service agent. Anyone who has worked in customer service knows that a few questions come up over and over again. The companies can save a lot of time and money if they have an intelligent and automated voice communicating with the customers.

Customers can talk to IVR software directly and ask follow-up questions. If the IVR software cannot deal with the problem effectively or entirely, the customer can be directed to the right person at the call center. This saves the customers from hearing an endless automated message or redirecting the website, which can be annoying. Answering common questions directly with the help of AI will also enhance customer service.

See Also: Top Artificial Intelligence companies

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