FREMONT, CA: VoIP is the technology which uses the internet as a medium to do phone calls. Even before large scale digitalization, companies had started switching from landline numbers to VoIP that combines many functions and is much superior to conventional telephone networks. It works on the same theory as that of emails. It has been successful in making communication cost-effective, flexible, and better.
VoIP offers unified communication services that can be very advantageous for companies. Hence, there has been a noticeable rise in adoption of unified communications-as-a-service (UCaaS). The rising demand for UCaaS can be attributed, to the increasing popularity of remote-working. When combined with other technologies like the Internet of Things (IoT) and Bring Your Own Device (BYOD), UCaaS provides a comfortable environment for remote-working or work-from-home. Unified communications have enabled high levels of coordination among the separate teams and stakeholders, bringing about better workforce management as well as workflow management.
There exist two types of cloud models for UCaaS-multitenant and multi-instance. On multitenant, users share a standard software license, whereas, on multi-instance, users receive their individual permissions. The multi-instance model is the generally preferred model as it offers better security and hence, improved flexibility.
The main reasons why this technological shift towards UCaaS is happening can be explained by understanding the needs of companies. Companies seek security and competence. Many companies that do not have cloud infrastructure can use UCaaS as a migration path which is reliable and safe. Previously, for having unified communications, companies had to buy and maintain their equipment and licenses. With UCaaS in place, this does not remain a problem as the features are provided as a service.
UCaaS is empowering organizations in many ways, and firms can leverage UCaaS to make the best use of other technologies. In the process, companies stand a chance to become more streamlined than ever and make communications seamless and easy to manage.