VoIP integrates customer purchase history, conversation records, and all other vital statistics from CRM and allows call pop-up to unfold the information in real-time. This aspect infers that sales reps will have firsthand customer insight when talking to a buyer and can use that information to dig out what interests a shopper most.
FREMONT, CA: A contemporary (Voice Over Internet Protocol) VoIP business phone system helps enterprises save money and assists them in increasing sales and increasing their volume of customers. Here are a few ways VoIP could defect their analog counterparts and expand the business prospects and sales.
1. Unlock New Sales Opportunities
As internet-based consulting and shopping continue to outperform the brick-and-mortar sales industry's growth, the technology that enables becomes equally vital. Research shows that 88% of visitors are more likely to contact a business if it offers a click-to-call widget on the website and more calls imply more opportunities. VoIP is the vital technology for the widget to take on a part. A powerful VoIP phone system could offer an advanced WebRTC click-to-call feature or API to enable free visitor-calling from the website. All one needs is to make a simple integration, then the sales reps will have a better chance to upsell consumers on the phone. With more guests turning into potential leads, the sales and revenue are sure to skyrocket.
2. Multiply Sales with Existing Customers
The best businesses understand that their customer and sales insight are inevitably linked; that is, one's success depends on the other. As such, anything a firm can do to wed their sales, and customer data will possibly result in a boost in overall efficiency and revenue. Therefore, many enterprises are seeking a Customer Relationship Management (CRM)-compatible VoIP phone system.
VoIP integrates customer purchase history, conversation records, and all other vital statistics from CRM and allows call pop-up to unfold the information in real-time. This aspect infers that sales reps will have firsthand customer insight when talking to a buyer and can use that information to dig out what interests a shopper most. This way, the chance to cross-sell different services and products will increase, and customer relationships will also be improved to multiply sales. Besides, a top-of-line VoIP phone system could also mechanize call logging or call recording to offer useful sales reps tools to keep a tab of each conversation.
3. Shorten Service Interaction with Increased Satisfaction
Customers despise contacting service departments as it takes too long. Answering questions like service requirements can repeat numerous times before they get transferred to the right department–if one does not have a smartphone system.
VoIP technology solves the matter effortlessly. It manages all call handling features to ensure that a live operator always attends each caller. With the progressive Interactive Voice Response (IVR) and call routing feature presented by a VoIP phone system, firms can gather customer input and route calls to a chosen recipient or destination in a 24/7 automatic manner. Long gone will be the days when customers being put on hold without an answer.
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